Refunds and cancellations across products
What comes back, and when, for every product.
You never pay before a campaign is approved. Cancelling before payment is always free.
| Product | What comes back |
|---|---|
| Sponsorship | Everything, fee included, if the Disco Crew doesn't get together within 30 days |
| Monthly sponsorship | Each missed month in full; cancel future months any time |
| Activation (ends within 7 days) | Held, never charged: you pay only what Disco Crews earned |
| Activation (longer) | Everything not earned by Disco Crews that showed up; all of it if none came |
| Activation, cancelled before it starts | The hold is released, or the charge comes back in full |
| Promotion | The views shortfall under the delivery guarantee; unused whole days if you cancel |
| Event tickets | Per the refund policy you set; refunds go to buyers |
Disco credit or card
Money that comes back is returned as Disco credit by default: the full amount, applied to your next purchase, so nothing is lost to card fees. Prefer refunds to your card? Switch in Settings → Billing, and you can turn any credit balance back into a card refund there.
Every charge, hold, release and credit is listed on the campaign's page.
Still stuck?
Questions? Email jake@godisco.app (open email)